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Phone
+91 7499209292
export@globalstarco.com
Address
Telephone Exchange Square, Nagpur, Maharashtra, India
Frequently Asked Questions (FAQ)
Q 1. How do I place an order on export.globalstarco.com?
Ans. To place an order, simply browse our catalog, choose your desired products, and click on the “Request a Quote” or “Enquire Now” button. Our sales team will contact you within 24 hours with product availability, pricing, shipping options, and payment details tailored to your destination country.
Q 2. Do you offer international shipping?
Ans. Yes, we specialize in global exports. We ship to over 80+ countries across Asia, Africa, the Middle East, Europe, and Latin America using trusted international courier and cargo partners.
Q 3. Can I buy prescription medicines from your website?
Ans. We only operate in catalogue mode, and we strictly comply with international health regulations. Products that require a prescription will only be supplied after verifying appropriate documentation. We do not promote or advertise prescription-only products.
Q 4. What are the payment options?
Ans. After receiving your enquiry, our sales team will send you a pro forma invoice. We accept bank wire transfer (SWIFT), and some countries may be eligible for other modes of payments (CARDS/BITCOIN/WESTERN UNION etc). All transactions are conducted in USD unless otherwise agreed.
Q 5. How long does delivery take?
Ans.
Delivery times vary by destination and shipping method:
Express courier: 7–10 business days
Air cargo: 10–15 business days
Sea freight (bulk): 25–40 business days
You will receive full tracking information once the shipment is dispatched.
Q 6. Are there any customs duties or import taxes?
Ans.
Yes, depending on your country’s import regulations, customs duties, health authority approvals, or clearance fees may apply at your end.
It is the customer’s responsibility to ensure that:
- The products are permitted for import
- You hold any required import licenses or a prescription.
- You are available to coordinate with customs if contacted
We will provide complete export documentation including:
- Commercial Invoice
- Packing List
- Certificate of Origin
- Any applicable Health Certificates (on request)
Q 7. What if my shipment is held by customs?
Ans. In most cases, if documents are in order, customs clearance proceeds smoothly. If there are delays, you may be required to submit additional paperwork. We support our customers by providing any documents they need promptly, but final clearance must be managed by the importer (you).
Q 8. Do you provide product certifications and regulatory documents?
Ans. Yes, we provide COA (Certificate of Analysis), MSDS (Material Safety Data Sheet), WHO-GMP certifications, and other documents as needed for regulatory purposes. Let us know at the time of enquiry.
Q 9. Is there a minimum order quantity (MOQ)?
Ans.
Our MOQs vary depending on the product category:
Medicines: usually 100 units per item Surgical supplies or equipment: may vary by size or volume
Feel free to contact us for small-scale trial orders — we’ll do our best to accommodate.
Q 10. How do I reach your customer support team?
Ans.
You can reach us via:
Email: connect@export.globalstarco.com
WhatsApp: +91-7499209292
Or fill out the contact form on this page. Our team typically responds within 24 hours.
Q 11. Do you supply bulk quantities for hospitals, pharmacies, or resellers?
Ans. Yes, we specialize in bulk exports and serve hospitals, medical distributors, NGOs, and pharmacy chains across international markets. You can submit your requirement via our Contact Form or directly email our B2B team at info@globalstarco.com. Also feel free to visit www.globalstarco.com and explore our exclusive B2B services.
Q 12. Can I request a custom quotation for high-volume orders?
Ans. Absolutely. Please share your product list, quantity, target destination, and any specific packaging or documentation needs. We’ll provide a customized pro forma invoice with competitive export pricing within 1–2 business days.
Q 13. What are the payment terms for B2B orders?
Ans. Standard payment terms are 100% advance via wire transfer (SWIFT). For verified repeat buyers or institutions, we may offer flexible payment milestones or credit terms upon prior agreement.
Q 14. Do you offer private labeling or OEM services?
Ans. Yes. We offer private label manufacturing and OEM services for select pharmaceuticals, nutraceuticals, and surgical products. Minimum order quantities and regulatory conditions apply. Reach out for a branding consultation.
Q 15. Can you consolidate multiple products into a single shipment?
Ans. Yes. We offer consolidated export solutions where multiple SKUs can be packed and shipped together under one airway bill or container, reducing your freight costs and simplifying customs clearance.
Q 16. What certifications and documentation can you provide for bulk export?
Ans.
We support institutional buyers with:
COA, MSDS, Free Sale Certificate, GMP/WHO-GMP
Health Ministry-attested documents (as per requirement)
Legalization from Embassies/Chambers of Commerce
All documentation is provided as per destination country regulatory needs.
Q 17. Can you assist with tender-based procurement or NGO supply?
Ans. Yes. We are experienced in tender-based supply chains and institutional sourcing. If you are an NGO, aid organization, or government body, please reach out with tender specifications and timelines.
Q 18. Do you offer EXW, FOB, or CIF Incoterms?
Ans. We offer flexible shipping terms including EXW, FOB, and CIF based on your order volume and destination. Our team will guide you to the most cost-effective and reliable shipping method.
Q 19. Who handles customs clearance for bulk shipments?
Ans. We provide complete export documentation to assist with customs clearance on your end. However, the importer is responsible for local compliance, licenses, and coordination with their local authorities or agents.
Q 20. Can I visit your warehouse or manufacturing partners in India?
Ans. Yes. We welcome verified bulk buyers to schedule pre-shipment inspections, virtual tours, or in-person visits (by appointment). This builds confidence and ensures transparency.
